Frequently Asked Questions

SustainChain is an eco-conscious marketplace connecting buyers with verified sustainable products, local farmers, and responsible manufacturers. Our goal is to make sustainable shopping transparent, trusted, and accessible for everyone.

Every product on SustainChain goes through a verification process where suppliers provide sourcing information, certifications, and impact data so you can make informed decisions.

Click the "Login" button at the top of the page and select "Register". Fill in your details and you'll be ready to start shopping sustainably.

lick the "Login" button at the top of the page and select "Forgot password?". Fill in your details and you'll receive an instructions via email to reset your password.

Delivery times vary by supplier and location, typically between 3–7 business days. We prioritise carbon-neutral delivery options wherever possible.

Yes, most products have a 30-day return policy. Check the individual product listing for specific return conditions set by the supplier.

You can reach us through our Contact Us page and our team will get back to you within 1–2 business days.

Visit our Contact Us page and describe your issue. Include your order details and we will resolve it as quickly as possible.